Practice Plans & Pricing

Video-Telehealth that keeps you connected and compliant

NOTE: To sign up as a Practice / Clinic and benefit from the plans & pricing below – Doctor Owners, Practice Owners or Practice Managers must sign up first and then invite the doctors who will be seeing patients at this practice / clinic after completing the setup on your computer.





Price for 1 minute

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$ 0 / clinic

per month

Basic Features

5 active doctors OR

100 Calls per week


Great for clinics new to Video-Telehealth




AUD$ 150* / clinic

per month


 For Busy Clinics

10 active doctors OR

1000 Calls per week

Suitable for practices familiar with Telehealth




AUD$ 300* / clinic

per month

Premium Features

25 active doctors with unlimited number of calls


Premium features for Specialist & Group practices




AUD$ 600* / clinic

per month

Enterprise Support

Unlimited number of active doctors and Calls per week


Discounts available for 

pre-paid packages

All plans are HIPAA/PIPEDA-enabled. Entry-level plans start at $0 per month per practice / clinic which comes licensed for up to 5 Doctors.

Individual doctors who prefers to see patients other than their own must undergo stringent screening, ongoing credentialing and training processes. Designed for global use, individual doctor registration is always invite-only, which requires a Referrer Code. The doctor has to be invited by a colleague or another doctor they know who has already signed up. Although they can request an invite from here, this invitation list remains long and the process to go through every doctor may take sometime.

* Service fees or any other charges paid directly by the patient through the MedicRelief app will not affect these monthly payments. All payments made on the MedicRelief app should not involve the practice / clinic as it is paid directly to the doctor except for other prior arrangements. – Likewise, MedicRelief will not be involved with any private/public-billings or any financial transaction that takes place at the practice / clinic despite the consultation over the app / portal.

** Please contact our sales team to find out more about the Premium-level or Enterprise-level signed BAA for HIPAA-enabled compliance and to learn about our unique 1, 2 and 3 year pre-paid packages.

COVID-19: MedicRelief Makes All Telehealth Video Calls Involving Healthcare Rebates Free


Founded in 2011 by a group of doctors working in regional Australia, started as a way for us to provide relief to our colleagues when they require support or time off work. The work that culminated in the service you see today started in 2015 when we expanded to provide medical relief to patients and became a video-calling Telehealth service.

Over the years, we designed MedicRelief to complement our doctor’s existing private practice while giving them control over their time. This means the service is designed to be paid out-of-pocket so that doctors can connect with their own patients even when overseas.

Being global, we limited doctors to invite-only to ensure quality and patient-safety, but we never imagined a world with COVID-19. As an Australian tech company, we have been doing our part to help while closely monitoring the pandemic and how it is affecting our clinical practice across the country and the world.

When the Australian Government announced the COVID-19 National Health Plan, we felt we must do more to help. As more countries begin to commit to providing temporary Bulk-Billed Telehealth Services, we decided to take this opportunity to waive any fees associated with the delivery of our service in relation to any Bulk-Billed telehealth services until the end date of each country’s commitments.

Essentially, this means MedicRelief will not process any healthcare rebates that might involve Medicare, NHS, Medicaid or other healthcare plans with full coverage and will pass that responsibility onto existing medical practices or other solutions. After the 30th of September 2020, $5 per call associated with facilitating partially-eligible, federally-funded transactions will be processed as per the current arrangement unless the Bulk-Billed commitment continues.

However, in order for patients to be Bulk-Billed, all consultations must be initiated or organised by their doctor or through the doctor’s clinic. This means, even though patients can still find their own doctors through MedicRelief, the medical practitioner must have already agreed to this bulk-billing arrangement.

Starting from the 1st of April 2020, any certified healthcare provider can request an invitation here and join the community of doctors behind MedicRelief.

For more information, visit… Release date: 1st April 2020

Original Post – COVID-19: MedicRelief Makes All Telehealth Involving Healthcare Rebates Free