Telehealth for Radiologist


MedicRelief is committed to keeping medical imaging services informed throughout the rapidly evolving coronavirus disease (COVID-19) pandemic. Through this webpage, we will keep you informed with the latest information as it becomes available. It contains links to up-to-date information, guidance and resources from governments and other trusted sources for medical imaging services and their patients.

Diagnostic imaging services are provided by radiology providers in the public and private sectors.

Private providers are majority funded by the Australian Government via a fee-for-service through the Medicare Benefits Schedule (MBS). Public providers operating within public hospitals are mainly funded through the state government’s public hospital funding allocation, however they also access MBS where possible.

Context in Digital Health

There are a number of key business flows that occur within digital health in Australia, as outlined by the Australian Digital Health Agency in Figure 1 below…

Figure 1: High-level overview of radiology delivery (Credit: Australian Digital Health Agency)

According to the Australian Digital Health Agency, these flows are described below:

  1. A requesting clinician sends a referral (frequently in paper form via the consumer) to the diagnostic imaging provider. This form (electronic or paper) provides consent and identifying information for later use in interacting with My Health Record.

  2. The diagnostic services provider will provide the diagnostic imaging report (and any subsequent updates) to the requesting clinician and any other listed recipient on the request.

  3. eHealth diagnostic imaging reports can be used to share information about radiology tests via an individual’s digital health record. The (pdf) report may contain one or more tests that are uploaded by the radiologist to the individual’s digital health record. Clinicians can retrieve the reports from the My Health Record system using either their clinical information system or the national provider portal. Results are available in this way as soon as they have been loaded to My Health Record (images are not hosted by My Health Record).

  4. Consumers can view diagnostic imaging reports from the My Health Record system using the national consumer portal after a seven day period. This delay allows the requesting clinician to review the results and determine if further clinical counselling is required.

Radiology Services accepting Digital Imaging Requests

The following is a growing list of Medical Imaging services already accepting Radiology eRequests in alphabetical order…*

  • Benson Radiology (SA)
  • Capital Radiology (VIC, WA)
  • Epworth Medical Imaging (VIC)
  • Future Medical Imaging Group (VIC)
  • Hunter Imaging Group (NSW)
  • Illawarra Radiology Group (NSW)
  • I-MED Radiology (ACT, NSW, NT, QLD, TAS, VIC, WA)
  • IQ Radiology (QLD)
  • Queensland X-Ray (QLD)
  • SKG Radiology (WA)
  • South Coast Radiology (QLD)
  • Sunshine Coast Radiology (QLD)

  • *More services will be added to this list periodically.

    This information was last updated Monday, 4th of May 2020


    COVID-19: MedicRelief Makes All Telehealth Video Calls Involving Healthcare Rebates Free


    Founded in 2011 by a group of doctors working in regional Australia, started as a way for us to provide relief to our colleagues when they require support or time off work. The work that culminated in the service you see today started in 2015 when we expanded to provide medical relief to patients and became a video-calling Telehealth service.

    Over the years, we designed MedicRelief to complement our doctor’s existing private practice while giving them control over their time. This means the service is designed to be paid out-of-pocket so that doctors can connect with their own patients even when overseas.

    Being global, we limited doctors to invite-only to ensure quality and patient-safety, but we never imagined a world with COVID-19. As an Australian tech company, we have been doing our part to help while closely monitoring the pandemic and how it is affecting our clinical practice across the country and the world.

    When the Australian Government announced the COVID-19 National Health Plan, we felt we must do more to help. As more countries begin to commit to providing temporary Bulk-Billed Telehealth Services, we decided to take this opportunity to waive any fees associated with the delivery of our service in relation to any Bulk-Billed telehealth services until the end date of each country’s commitments.

    Essentially, this means MedicRelief will not process any healthcare rebates that might involve Medicare, NHS, Medicaid or other healthcare plans with full coverage and will pass that responsibility onto existing medical practices or other solutions. After the 30th of September 2020, $5 per call associated with facilitating partially-eligible, federally-funded transactions will be processed as per the current arrangement unless the Bulk-Billed commitment continues.

    However, in order for patients to be Bulk-Billed, all consultations must be initiated or organised by their doctor or through the doctor’s clinic. This means, even though patients can still find their own doctors through MedicRelief, the medical practitioner must have already agreed to this bulk-billing arrangement.

    Starting from the 1st of April 2020, any certified healthcare provider can request an invitation here and join the community of doctors behind MedicRelief.

    For more information, visit… Release date: 1st April 2020

    Original Post – COVID-19: MedicRelief Makes All Telehealth Involving Healthcare Rebates Free