Telehealth for Dentists


MedicRelief is committed to keeping dental services informed throughout the rapidly evolving coronavirus disease (COVID-19) pandemic. Through this webpage, we will keep you informed with the latest information as it becomes available. It contains links to up-to-date information, guidance and resources from governments and other trusted sources for dental services and their patients.

Dentists have new item number for Telehealth consultations

With coronavirus restrictions preventing many patients from seeking urgent advice from their regular dentist, Australian Dental Association (ADA) has issued a item number on the Australian Schedule of Dental Services and Glossary to allow for Telehealth consultations. Please refer to the Guidelines for Teledentistry for further details on the use of this item number.

  • 919 Teleconsultation
  • The remote provision of a consultation to a patient in exceptional circumstances which prevent face-to-face consultation. It may include the provision of oral health or treatment information and referral.

    The item number may be used with other relevant item numbers, e.g. 019 Letter of referral

    Although the Telehealth item number is now available, there is no mandatory bulk-bill requirement in place so private gap fees can apply in-conjunction with this item if deemed appropriate.

    Key Guidelines and Restrictions

    During the COVID-19 pandemic additional guidelines have been designed to keep yourself, your team and your patients safe. These include looking at the whole practice and implementing measures to minimise the risk of spreading COVID-19.

    In addition to the Guidelines, the levels of restriction on dental practice will change according to the current environmental risk assessment and it’s important to understand what each of these levels mean for you and your practice.

    For further information, visit the Policy Statement from the Australian Dental Association (ADA) and their Guidelines for Tele-dentistry as well as other linked-resources available on this webpage.

    Resource: Dental Board of Australia (AHPRA)

    Adapting to COVID-19: Teledentistry, clinical training, CPD and PII

    This information was last updated Thursday, 7th of May 2020


    COVID-19: MedicRelief Makes All Telehealth Video Calls Involving Healthcare Rebates Free


    Founded in 2011 by a group of doctors working in regional Australia, started as a way for us to provide relief to our colleagues when they require support or time off work. The work that culminated in the service you see today started in 2015 when we expanded to provide medical relief to patients and became a video-calling Telehealth service.

    Over the years, we designed MedicRelief to complement our doctor’s existing private practice while giving them control over their time. This means the service is designed to be paid out-of-pocket so that doctors can connect with their own patients even when overseas.

    Being global, we limited doctors to invite-only to ensure quality and patient-safety, but we never imagined a world with COVID-19. As an Australian tech company, we have been doing our part to help while closely monitoring the pandemic and how it is affecting our clinical practice across the country and the world.

    When the Australian Government announced the COVID-19 National Health Plan, we felt we must do more to help. As more countries begin to commit to providing temporary Bulk-Billed Telehealth Services, we decided to take this opportunity to waive any fees associated with the delivery of our service in relation to any Bulk-Billed telehealth services until the end date of each country’s commitments.

    Essentially, this means MedicRelief will not process any healthcare rebates that might involve Medicare, NHS, Medicaid or other healthcare plans with full coverage and will pass that responsibility onto existing medical practices or other solutions. After the 30th of September 2020, $5 per call associated with facilitating partially-eligible, federally-funded transactions will be processed as per the current arrangement unless the Bulk-Billed commitment continues.

    However, in order for patients to be Bulk-Billed, all consultations must be initiated or organised by their doctor or through the doctor’s clinic. This means, even though patients can still find their own doctors through MedicRelief, the medical practitioner must have already agreed to this bulk-billing arrangement.

    Starting from the 1st of April 2020, any certified healthcare provider can request an invitation here and join the community of doctors behind MedicRelief.

    For more information, visit… Release date: 1st April 2020

    Original Post – COVID-19: MedicRelief Makes All Telehealth Involving Healthcare Rebates Free