Telehealth for Dentists

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MedicRelief is committed to keeping dental services informed throughout the rapidly evolving coronavirus disease (COVID-19) pandemic. Through this webpage, we will keep you informed with the latest information as it becomes available. It contains links to up-to-date information, guidance and resources from governments and other trusted sources for dental services and their patients.

Dentists have new item number for Telehealth consultations

With coronavirus restrictions preventing many patients from seeking urgent advice from their regular dentist, Australian Dental Association (ADA) has issued a item number on the Australian Schedule of Dental Services and Glossary to allow for Telehealth consultations. Please refer to the Guidelines for Tele–dentistry for further details on the use of this item number.

  • 919 Teleconsultation

    • The remote provision of a consultation to a patient in exceptional circumstances which prevent face-to-face consultation. It may include the provision of oral health or treatment information and referral.

    The item number may be used with other relevant item numbers, e.g. 019 Letter of referral

    Although the Telehealth item number is now available, there is no mandatory bulk-bill requirement in place so private gap fees can apply in-conjunction with this item if deemed appropriate.

    Key Guidelines and Restrictions

    During the COVID-19 pandemic additional guidelines have been designed to keep yourself, your team and your patients safe. These include looking at the whole practice and implementing measures to minimise the risk of spreading COVID-19.

    In addition to the Guidelines, the levels of restriction on dental practice will change according to the current environmental risk assessment and it’s important to understand what each of these levels mean for you and your practice.

    For further information, visit the Policy Statement from the Australian Dental Association (ADA) and their Guidelines for Tele-dentistry as well as other linked-resources available on this webpage.

    Resource: Dental Board of Australia (AHPRA)

    Adapting to COVID-19: Teledentistry, clinical training, CPD and PII

    This information was last updated Thursday, 7th of May 2020


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